Martha Serna

Martha Serna

Operations & Human Resources

Martha possesses exceptional operational knowledge, having several years of experience managing teams and contracts. Martha has not only strengthened our management structure enabling us to further develop our cleaning service but is also focused on building enhanced staff skills through well-organised training. This commitment to delivering improved services through better-trained staff has quickly gained her the respect and trust of clients and reputation for surpassing client’s expectations. Crucially, it has also improved staff retention, which plays a crucial role in delivering a best-in-class service.

With her loving and quirky sense of humour Martha is known as the team comedian. She is lively and constantly on the move, when she’s not busy developing the strongest and most highly motivated team of supervisors and operatives in the cleaning sector. She actively keeps up to date with her extensive family across the globe by travelling to see them, attending family events large and small, or hosting fun family Skype conferences.

 

Operations & Human Resources at Serna Cleaning
Martha Serna responsible for Operations & Human Resources