Quality Management

Quality Management

For Serna Cleaning supplying exceptional, transparent, bespoke professional cleaning and support services that will positively impact the environment and the community, is of the utmost importance to us.

Serna Cleaning conforms to policies and processes that satisfy ISO 9001:2008, whilst also having an appointed QMS Manager/Auditor whose responsibility is to monitor and take any corrective action that ensures that the systems meet the requirements.

We take pride in the professionalism of our staff ensuring that they are vetted thoroughly and upon request will undergo further checks such as DBS.

To give the best possible service Serna Cleaning provides their employees with continuous training whilst providing the necessary support and supervision via our regular audits and implemented Attendance and Time keeping systems. Furthermore our ‘Office Lock Up and Key Management’ is delivered by an experienced personnel with existing supervision and knowledge. This gives our clients peace of mind, ensures the highest standard of working practice and enables us to be proactive in identifying and responding to your needs.