I would like to take this opportunity to thank you for your help at Wedge House.
Your team acted professionally at all times, you turned up when you said you would helping to keep momentum on site going at all times. Your attitude to safety is impeccable actioning all kier requests without any argument keeping your safety scores some of the highest we had from sub-contractors on the scheme.
The quality of your is work excellent and I would have no hesitation to have you working on my schemes in the future and hope to work with Serna again.
As stated previously your team was very professional during the coronavirus pandemic providing vital cleaning services for the project. The operatives provided were very diligent and adhered to all government guidelines. This in turn helped set precedent to all other contractors working on the project.
Resourcing of labour and cleaning products was well organised especially with the impact of COVID. If we had a resource issue it was quickly resolved.
Thanks again to you and your team.
Wates Construction, London & Kent
We first engaged the services of Serna Cleaning at the end of July 2013 when they carried out a tenancy clean and office move to our new offices in Mayfair.
Serna Cleaning helped us imensley in the setting up and refurbishment of our office to high standards. They now provide our daily cleaning of our offices and we have been with them ever since. Serna Cleaning also carry out odd jobs for us as and when requested and always provide great client care before, during and after the work has been completed. Their approach to our requests is very hands on, always meeting and exceeding our expectations.
Serna Cleaning provide great cleaning services while offering many support services which we have taken advantage of.
Director, Ascendo Consulting
Braintcroft Primary School
We have been using Serna Services for cleaning our school since August 2011 and have been very impressed with the professional way they work. Our school is now much cleaner than it was with our previous provider. Serna have established very good protocols and encouraged the staff they took on through TUPE to raise their game. There are very few problems but if there is an issue they get onto it straight away. I can thoroughly recommend them.
Head Teacher, Braintcroft Primary School
Earlham Primary School
We are currently in our second year with Serna Cleaning. I must say ‘I wished we had found them sooner’ as they have been a ‘breath of fresh air’, compared to our previous cleaning company.
We have established a good relationship with them and find they address our needs and are very flexible with adjusting their schedule to match ours.
Their operatives are supervised/managed by Neil, whose humble, gentle, courteous nature is matched by his appearance, grooming and smell.
Site Manager, Earlham Primary School
We confirm that Serna Services has been engaged by us since March 2012 and has so far provided us with a satisfactory Service. Their operatives engaged on our project have conducted duties in a punctual and enthusiastic manner.
We will consider using Serna Services in future.
Graduate Quantity Surveyor, Kier Construction
We confirm that we have dealt with Serna Services since 2004, during which time they have provided us with excellent service in the areas of beginning and end of tenancy professional clean as well as housekeeping.
We consider them very professional and reliable and due to the excellent result of their work we have been able to recommend them to clients and tenants for regular domestic cleaning and key holding management.
We have no hesitation in recommending them for the above services
L Condoleta, Managing Director
More Creative Ltd
As a result of our relocation in August 2013, more undertook a review of our office cleaning services, and after contact with a variety of cleaning firms we decided to proceed with Serna Services.
From the first meeting with Mauricio I was impressed with the level of care and the personal approach to customer relations. The costs were very competitive; however, the level of detail taken throughout our office clean was what impressed us most.
The cleaning has been structured so as to provide no disruption to our office working hours and we have noticed a marked improvement as to the level of work compared with our previous office.
Another benefit of moving to Serna Services is the way Mauricio has taken the hassle and time consuming ordering consumables away from more. Whenever any products need replenished, or suggestions or improvements, Mauricio will let me know and proceed once authorised. This proactive approach is a real advantage.
In addition, the procedure in place to get in contact with the cleaners is simple but ingenious and takes cares of any issues or one off services we require.
I wouldn’t hesitate in recommending Serna Services and am delighted we made the choice to become their client.
Finance Director, More Creative Ltd
I have dealt with Serna Cleaning for the last six months and have been extremely pleased with the company’s standards.
The cleaners come 5 times a week and do a consistent cleaning job throughout our office and showroom and ensure that they complete all areas covered in our agreement. When I have had an occasion to see the cleaning team, they have been friendly and acted in a professional manner.
The excellent team of cleaners and back up staff are always willing to tackle other tasks and have helped me in difficult situations on numerous of occasions. Furthermore, the management team always promptly addresses and issues and it is with great pleasure that I give Serna Cleaning the highest of recommendations.
Site Manager, Norr 11
I moved my cleaning contract to Serna Services in September 2012 after continually poor service from a franchised cleaning company. The difference between the two was immediately clear.
The high level of cleaning and service is the same today as it was on day one. So often with cleaning companies you receive excellent initial levels of service that quickly drop off, this is not the case with Serna Services. Communication is excellent and frequent. If ever I need anything extra completed it is done so immediately without fuss. On the one occasion something was missed (and it was extremely minor!) it was followed up straight away and rectified.
As a customer you immediately get the sense that Serna Services is clearly a family run business that is big on scaled and far more professional than their rivals. The combination of these two elements proves to be very reassuring.
General Manager, Phoenix Cinema
Queen Anne Street Medical Centre
We have been using Serna Services since April 2013 and we are extremely pleased with the service they provide.
Their employees are efficient, friendly, and quick workers. In an industry where cleanliness is key, we are very happy with the level of service we receive.
After years of using erratic companies, we can attest to the consistent service provided by Serna and we now exclusively use their company.
Operations Manger, Queen Anne Street Medical Centre
We write to recommend Serna as a competent and effective cleaning sub-contractor to the cleaning industry.
Serna provided ample resources to achieve a challenging program of work after our final QA inspections always completed the cleaning to our satisfaction.
When we called upon Serna for an additional final clean (following defect rectification works by other sub-contractors), Serna where quick to respond with a team of 30+ cleaners and the requisite plant under the keen and dedication supervision.
I feel certain you will be satisfied with Serna’s cleaning Service, as we have been.
Senior Project Manager, Vinci Construction UK Limited